1.1. All bookings are subject to availability and confirmation by The India Rides.
1.2. Customers may be required to pay an advance or full payment at the time of booking depending on the service selected.
1.3. Booking will be confirmed only after receipt of the required payment.
1.4. Prices are subject to change due to fuel cost fluctuations, government taxes, seasonal demand, or other operational factors.
1.5. Customers must provide accurate details during booking. The India Rides is not responsible for issues arising from incorrect information.
2. Cancellations and Refund Policy
2.1. Cancellation requests must be made via call, WhatsApp, or email.
2.2. Cancellation charges may apply depending on timing and service type.
2.3. Standard cancellation policy:
- More than 24 hours before trip: Eligible for refund (after service charges)
- Within 24 hours of trip: Partial or no refund
- After trip start: No refund
2.4. Refunds, if applicable, will be processed within 5鈥7 working days.
2.5. No refunds will be provided for unused services, no-shows, or early termination of the trip.
3. Travel Responsibility
3.1. Customers must be ready at the agreed pickup location and time. Delays may result in reduced service time.
3.2. The India Rides is not responsible for delays caused by traffic, weather conditions, road issues, or other unforeseen events.
3.3. Customers are responsible for their personal belongings during the journey.
3.4. Any damage caused to the vehicle by the customer will be chargeable.
4. Service Terms
4.1. All vehicles are provided with professional drivers for safe and comfortable travel.
4.2. Air conditioning may be turned off in hilly areas or when required for vehicle safety.
4.3. Toll tax, parking charges, entry fees, and state taxes are extra unless explicitly included.
4.4. Night charges may apply for travel between 10:00 PM and 6:00 AM.
4.5. For outstation trips, minimum daily running (km/day) may apply as per package.
5. Changes and Modifications
5.1. The India Rides reserves the right to modify routes, timings, or services due to operational, safety, or external conditions.
5.2. Any changes requested by the customer after booking confirmation may incur additional charges.
5.3. Changes are subject to availability.
6. Payments and Third-Party Services
6.1. Payments are processed through secure third-party payment gateways.
6.2. The India Rides does not store card or banking details.
6.3. In case of failure or delay in payment processing, users must contact the payment provider.
7. Liability
7.1. The India Rides acts as a travel service provider and is not liable for any loss, injury, accident, delay, or damage caused by circumstances beyond our control.
7.2. We are not responsible for third-party services such as hotels, safari bookings, or external vendors.
7.3. Our liability, if any, is limited to the amount paid for the service.
8. Force Majeure
8.1. We are not liable for delays, changes, or cancellations due to natural disasters, pandemics, political unrest, strikes, or government restrictions.
9. User Conduct
9.1. Customers must behave respectfully with drivers and staff.
9.2. Illegal activities, misuse of services, or misconduct may result in termination of service without refund.
10. Privacy
10.1. Customer information is used only for booking, communication, and service delivery.
10.2. For full details, please refer to our Privacy Policy.
11. Jurisdiction
11.1. These terms are governed by the laws of Jaipur, Rajasthan, India.
11.2. Any disputes shall be subject to the jurisdiction of Jaipur courts only.
12. Acceptance
By booking our services or using our website, you agree to these Terms and Conditions.
Entry Fees: Entry fees for monuments, museums, parks, safaris, temples, or other attractions are not included unless specifically mentioned. Visitors purchase tickets directly from the official ticket counter or authorized government authority. The India Rides does not sell, resell, or issue attraction or event tickets.
